Privacy policy
Privacy Policy
TinnoCare respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.
Who we are
TinnoCare is operated by:
Legal business name: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]
Email: info@tinnocare.com
Company/registration number: [IF APPLICABLE]
VAT number: [IF APPLICABLE]
For the purposes of applicable data protection law, the organisation listed above is responsible for the personal information described in this policy.
Information we may collect
When you browse our website, make a purchase or contact us, we may collect information including:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment-related information
- Customer service correspondence
- IP address
- Browser and device information
- Website activity
- Cookie and advertising identifiers
- Marketing preferences
Payment card details are generally processed securely by our payment providers rather than stored directly by TinnoCare.
How we use your information
We may use your personal information to:
- Process and fulfil orders
- Take and manage payments
- Deliver purchased products
- Send order and delivery updates
- Provide customer support
- Process refunds and returns
- Prevent fraud and abuse
- Maintain the security of our website
- Improve our products and website
- Understand website performance
- Measure advertising effectiveness
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
Legal bases
Depending on the circumstances, we may process your information because:
- It is necessary to perform a contract with you
- We have a legal obligation
- We have a legitimate business interest
- You have provided consent
Where we rely on consent, you may withdraw that consent at any time.
Who we may share information with
We may share information where necessary with service providers including:
- Shopify and ecommerce infrastructure providers
- Payment processors
- Warehousing and fulfilment partners
- Delivery and courier companies
- Customer support providers
- Analytics providers
- Advertising platforms, where you have provided the required consent
- Fraud prevention and security providers
- Professional advisers
- Government authorities where legally required
We do not sell your personal information to advertisers.
International transfers
Some of the companies that help us operate TinnoCare may process information outside the United Kingdom.
Where required, we use appropriate safeguards for international transfers of personal data.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records and meeting tax, accounting and legal obligations.
Retention periods may vary depending on the type of information.
Marketing
If you choose to receive marketing emails from TinnoCare, we may send you information about products, offers and other relevant updates.
You can unsubscribe at any time by using the unsubscribe link in an email or contacting:
Your data protection rights
Depending on applicable law and your circumstances, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of processing
- Objection to certain processing
- Data portability
- Withdrawal of consent
To exercise a privacy right, contact:
We may need to verify your identity before completing a request.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first at:
You may also have the right to complain to the UK Information Commissioner's Office (ICO).
Changes to this Privacy Policy
We may update this Privacy Policy when our practices, services or legal obligations change.
The latest version will always be published on this website.
Last updated: September 2026