Shipping policy
Shipping Policy
TinnoCare currently ships throughout the United Kingdom.
UK Shipping
Standard UK Shipping: FREE
Estimated order processing:
1–2 working days
Estimated delivery:
Approximately 5–8 working days from your order date
Delivery estimates may vary during exceptionally busy periods, public holidays or due to circumstances outside our reasonable control.
Order confirmation
After placing your order, you will receive an order confirmation email at the email address provided during checkout.
Once your order has been processed for shipment, tracking information will be provided where available.
Please ensure that your email address and delivery information are entered correctly when placing your order.
Tracking
If tracking is available for your shipment, you will receive your tracking details by email once your order has been dispatched.
Please allow a short period for tracking information to update after dispatch.
Incorrect delivery information
Customers are responsible for ensuring the delivery address entered at checkout is accurate.
If you notice an error, contact us immediately at:
We will do our best to make changes before dispatch, but we cannot guarantee that an order can be amended once processing has begun.
Delayed orders
Occasional delays may occur due to postal networks, courier disruptions, public holidays, customs processes or other circumstances outside our control.
If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, contact:
and we will investigate it for you.
Lost parcels
If your parcel is confirmed lost in transit, we will arrange an appropriate replacement or refund.
Delivered but not received
If tracking shows that your order has been delivered but you cannot locate it, please:
- Check around your property and any designated safe place.
- Check with other members of your household.
- Check with neighbours where appropriate.
- Contact the carrier if tracking provides carrier information.
If you are still unable to locate the parcel, email:
UK taxes and duties
The price shown at checkout is the amount you agree to pay, excluding any optional delivery upgrades or clearly disclosed additional charges.
[IMPORTANT: confirm with your fulfilment setup whether UK VAT/import duties are always included. If they are, add: “UK customers will not be asked to pay additional import duties upon delivery.”]
For shipping questions, contact:
Last updated: September 2026