Refund policy
Refund Policy
At TinnoCare, we want you to feel confident trying our product properly. That is why every eligible TinnoCare order is covered by our 90-Day Money-Back Guarantee, in addition to your statutory rights under UK consumer law.
90-Day Money-Back Guarantee
You have 90 days from the date your order is delivered to try TinnoCare.
If, after giving the product a fair and consistent trial, you do not feel it has made a meaningful difference for you, you may request a refund.
To start a refund request, email:
Please include:
- Your full name
- Your order number
- The email address used when placing your order
You do not need to prove that the product “failed” or provide medical documentation.
We may ask you to return the product before your refund is issued. If a return is required for a UK order, we will provide return instructions.
Please do not send products to any address without contacting us first, as returns sent without authorisation may not reach the correct returns facility.
What is covered by the 90-Day Guarantee?
The guarantee applies to the original purchaser and covers the first eligible TinnoCare device purchased in an order.
Products should not have been intentionally damaged, altered or misused.
Normal use of the product does not invalidate the 90-Day Guarantee.
Refund processing
Once your refund has been approved, it will be issued to your original payment method.
Please allow approximately 5–10 working days for your bank or payment provider to process the refund after it has been issued.
Shipping upgrades or other optional delivery charges are non-refundable unless required by law.
Damaged, faulty or incorrect items
If your TinnoCare order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the issue.
We will arrange an appropriate replacement or refund.
UK cancellation rights
If you purchased online, you may also have statutory cancellation rights independently of our 90-Day Guarantee.
If you wish to exercise your statutory right to cancel, contact us within 14 days of receiving your order.
Where applicable, returned goods must then be sent back within the legally required period.
Because TinnoCare is a personal-use product that comes into contact with the ear, statutory change-of-mind rights may be limited for sealed goods once a hygiene seal has been broken where the relevant legal exemption applies.
However, this does not remove any rights you may have under the separate TinnoCare 90-Day Money-Back Guarantee.
Your statutory rights
Nothing in this policy limits or excludes any rights you have under applicable UK consumer law, including your rights where goods are faulty, not as described or not of satisfactory quality.
For questions about returns or refunds, contact:
Last updated: September 2026