Terms of service
Terms of Service
These Terms of Service govern your use of the TinnoCare website and purchases made through it.
By accessing our website or placing an order, you agree to these Terms.
1. About TinnoCare
TinnoCare is operated by:
[LEGAL BUSINESS NAME]
[BUSINESS ADDRESS]
Email: info@tinnocare.com
Company/registration number: [IF APPLICABLE]
2. Online store
We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, obvious pricing errors, product unavailability or misuse of promotions.
Your order is subject to acceptance and availability.
3. Product information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.
Minor differences in appearance, packaging or presentation may occur without materially changing the product.
4. Health information
Information provided by TinnoCare is intended for general information only.
It is not a substitute for diagnosis, treatment or advice from a GP, audiologist, ENT specialist or other qualified healthcare professional.
Individual experiences and outcomes may vary.
5. Pricing
Prices are displayed in GBP for UK customers unless otherwise stated.
Any taxes, shipping charges or additional costs applicable to your order will be displayed or otherwise communicated before completing checkout.
6. Payment
Payment must be successfully authorised before an order can be processed.
Payments may be processed by third-party payment providers.
7. Delivery
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
TinnoCare is not responsible for delays caused by events outside our reasonable control, although this does not affect your statutory rights.
8. Returns and refunds
Returns and refunds are governed by our Refund Policy and 90-Day Money-Back Guarantee.
Our commercial guarantee is additional to your statutory consumer rights.
9. Promotions
Discounts and promotional offers may:
- Be available for a limited time
- Apply only to specified products
- Be limited to one use per customer
- Be unavailable in combination with other promotions
We reserve the right to withdraw or correct promotions where an obvious error has occurred.
10. Acceptable use
You must not misuse our website, attempt unauthorised access, introduce malicious code, interfere with its operation or use it for unlawful purposes.
11. Intellectual property
Unless otherwise stated, the TinnoCare name, branding, website design, text, graphics and original content belong to TinnoCare or its licensors and may not be reproduced commercially without permission.
12. Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded.
To the fullest extent permitted by law, TinnoCare is not responsible for indirect or unforeseeable losses arising from use of the website or product.
Nothing in these Terms limits your statutory consumer rights.
13. Changes
We may update these Terms from time to time.
The version published on our website at the time of your purchase will apply to that order, subject to applicable law.
14. Governing law
These Terms are governed by applicable law.
If you are a UK consumer, nothing in these Terms deprives you of mandatory consumer protections available where you live.
15. Contact
Questions about these Terms can be sent to:
Last updated: September 2026